Posted: January 08, 2021Categories: Invest in Training
Your organization's bottom line is impacted every time skilled technicians are dispatched into the field. Truck rolls for new installations or service upgrades generate revenue, but truck rolls to correct avoidable issues are lost revenue opportunities.
Industry analysts estimate the average cost of a truck roll to be between $150 to $600 depending on variables like travel distance, road and weather conditions, labor regulations, and administrative costs. The Technology Service Association reports that the realistic, fully-burdened costs can exceed $1,000 due to the growing complexity of technical issues that require field staff to have more training on a wider range of technology platforms.
To determine what an average truck roll is costing your organization; calculate the costs of your labor, vehicles, and lost opportunities ...