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Remote Classroom - FAQ

Frequently Asked Questions

I am not a technician or don’t have a technical background? Is this course right for me?
Yes! Remote classroom is perfect for those new to fiber or those looking to enhance their current skill set — from sales representatives to engineers.

I am in the process of onboarding several new employees who are completely new to fiber. Will they be able to understand the terminology and keep up?
Yes! This is an introductory course. For total beginners, we do however recommend bundling remote classroom with our interactive Fiber Foundations e-learning course. Fiber Foundations is the ideal first step into fiber optics. The overview of basic theory, terminology, and key products was designed to provide a baseline on which to build more in-depth training.

Will this course be technical enough for my team of engineers?
Yes!  Whether your engineers are new to the industry or looking to enhance their current knowledge; our senior instructors bring just the right mix of expertise, real-world experience, and relevant course materials to keep all students engaged.

What if I change my mind? Can I couple this with a hands-on class and get ETA FOI Certified?
Yes! This course is perfect for techs who are unable to commit to four days away from the field, or looking to save on travel expenses. Take the remote classroom course now and, when it is convenient; participate in the hands-on training days  to prepare for the ETA FOI Certification.

Technical Questions

What if I have questions?
Simply type your question into the on-screen chat window. Your question will be answered in real-time by our technical monitors, or shared with the class as a learning opportunity. In addition, instructors will be available during regularly scheduled breaks to answer questions by phone.

I am frequently pulled away from my desk. What happens if I get interrupted while taking the course?
No problem. Rejoin the course when you are able and feel confident knowing you’ll have access to the full recording at the end of class.

What are the computer system requirements for this course?
The GoToWebinar platform can be used with any of the following operating systems:
  • Windows 7 – Windows 10
  • Mac OS x 10.9 (Mavericks) – macOS Mojave (10.14)
  • Linux
  • Google Chrome OS
  • Android OS 4.4 (Kit Kat) – Android 9 (Pie)
  • iOS 9- iOS 11
  • Window Phone 8+, Window 8RT +


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