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Terms and Conditions

INSTRUCTOR-LED TRAINING

All orders will be invoiced and credit cards will be processed on the first day of class.

Terms of Payment: NET 30 on open account USD Only

CANCELLATION POLICY  
Cancel 21+ Days Prior to Class No Cancellation Fee
Cancel 20-14 Days Prior to Class 20% Cancellation Fee
Cancel Less Than 13 days Prior 100% Cancellation Fee
Rescheduling requests will be accommodated whenever possible and at the discretion of The Light Brigade, Inc. Rescheduling will be subject to a $150 fee if within 14 days of the first day of the course. Substitute attendees are allowed.

If for any reason the course is cancelled, The Light Brigade Inc.'s liability is limited to the return of any previously charged course fees.

ON-SITE INSTRUCTOR-LED TRAINING (Customer Location)

Orders will be invoiced on the first day of class.

Terms of Payment: NET 30 on open account - USD Only

CLASS CANCELLATION POLICY  
Cancel Less Than 30 Days Prior to Class        50% of Base Price
STUDENT POLICY  
Cancel Less Than 14 Days Prior       20% Charge Per Student
Cancellation Without Notice        No Refunds
Added Less Than 4 Days Prior $250 Expedite Fee
RESCHEDULING POLICY  
Reschedule 30+ Days Prior to Class No Rescheduling Fee*
Reschedule 11-29 Days Prior to Class 20% Rescheduling Fee*
Reschedule Less Than 10 days Prior 100% Rescheduling Fee*

*Rescheduling fee is in addition to the base price and must be rescheduled within 90 days of the original date of class.

Final student count commitment due 3 weeks prior to the start of class.

ONLINE TRAINING

  • Course license is limited to one user for the term stated on the subscription.
  • Substitute attendees will be allowed up until the course materials have been accessed.
  • No refund will be given once course materials have been accessed.

PRODUCT SALES

  • Terms of payment: NET 30 days on approved credit.
  • All shipments are F.O.B. Light Brigade's facility, Kent, Washington, via UPS ground.
  • All sales are in U.S. funds.
  • No return of goods without prior approval.
  • A 25% restocking charge will be added to all returned goods.
  • Goods are deemed accepted unless buyer notifies Light Brigade of damage or defect within 20 days of receipt of goods.
  • Any claims for shortages must be made in writing within 10 days from date of delivery.
  • All DVD sales are final and may be returned for replacement only if defective.
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